I have received my item and it is damaged. What should I do?


We are sorry your order has been damaged, please accept our apologies for any inconvenience this may have caused. Please note if your order has been received damaged we request that you report this upon arrival of your order.

We will then assess the damage and arrange a suitable solution for you.

Most popular FAQs

  1. Do you deliver to my country? (7321 views)
  2. What is your returns policy? (6984 views)
  3. How do I return an item? (6938 views)
  4. What delivery options do you offer? (4582 views)
  5. Will I be charged customs and import charges? (3867 views)
  6. Can I have my item delivered to an alternative ... (3792 views)
  7. Why can I see a PayPal payment transaction pending ... (3655 views)
  8. What are the Cashback Programmes when placing an order? ... (3303 views)
  9. Will I be charged VAT? (2858 views)
  10. I have received my item and it is damaged. ... (2765 views)

Latest FAQs

  1. Discount Code Exclusions (2016-11-16 11:45)
  2. How can I pay for my order? (2016-11-16 11:43)
  3. When will I receive my refund? (2016-11-15 12:04)
  4. Can I have my item delivered to an alternative ... (2016-11-15 12:02)
  5. I have opted to pay using paypal but I ... (2016-11-15 12:00)