How do I cancel my order?


You can request to cancel your order up to the point of the item(s) entering our warehouse process.

You can do this by:

1. Logging into your account and finding your order in the order history section.

2. A "CANCEL" option will display if your order has not yet been dispatched. Select this to continue with your cancellation

3. You will then be asked to select a cancellation reason. This helps us to improve our services by understanding why your order is no longer required.

PLEASE NOTE: if any of the items on your order are in stock and display the availability of “In stock usually dispatched within 24 hours” your cancellation request may not be successful.

Once you have completed your cancellation request you will receive an email to confirm whether the cancellation request was successful. Please allow up to one hour for your email to be received.

If you receive an email advising the request was unsuccessful, we are unable to stop the order from being sent, however you can contact us once you receive the item to arrange a return.

Most popular FAQs

  1. Do you deliver to my country? (7353 views)
  2. What is your returns policy? (7080 views)
  3. How do I return an item? (7036 views)
  4. What delivery options do you offer? (4605 views)
  5. Will I be charged customs and import charges? (3889 views)
  6. Can I have my item delivered to an alternative ... (3816 views)
  7. Why can I see a PayPal payment transaction pending ... (3679 views)
  8. What are the Cashback Programmes when placing an order? ... (3328 views)
  9. Will I be charged VAT? (2887 views)
  10. I have received my item and it is damaged. ... (2783 views)

Latest FAQs

  1. Discount Code Exclusions (2016-11-16 11:45)
  2. How can I pay for my order? (2016-11-16 11:43)
  3. When will I receive my refund? (2016-11-15 12:04)
  4. Can I have my item delivered to an alternative ... (2016-11-15 12:02)
  5. I have opted to pay using paypal but I ... (2016-11-15 12:00)