Help Site FAQ News

Christmas Returns Policy

We want you to have peace of mind when deciding to purchase with us, so we have extended our returns policy to cover the festive period. 

 You will have until 31/01/18 to return any orders placed between 31/10/17-24/12/17.

All we ask is that the item(s) are pristine. Meaning they are unopened, in their original packaging and any retail seals are unbroken.

Please note that we do not refund postage costs for the return of an unwanted item or order.  To arrange your return please log-in to your account to contact our Customer Service team. 

2017-11-14 11:19

2017/18 Bank Holidays


25 December Monday Christmas Day
26 December Tuesday Boxing Day
1 January Monday New Year’s Day
30 March Friday Good Friday
2 April Monday Easter Monday
7 May Monday Early May bank holiday
28 May Monday Spring bank holiday
27 August Monday Summer bank holiday
25 December Tuesday Christmas Day
26 December Wednesday Boxing Day
2017-11-14 10:26

Welcome to our help section

Welcome to's help pages.

Simply type a question into the box provided, and the FAQ system will return a brief answer, or a link to more information. 

If you can't find what your are looking for please get in touch with our Customer Service Team and we will be happy to help.

2014-04-28 13:17

Show archived news.

There are 55 FAQs online

Most popular FAQs

  1. Do you deliver to my country? (6893 views)
  2. What is your returns policy? (6218 views)
  3. How do I return an item? (5465 views)
  4. What delivery options do you offer? (4134 views)
  5. Will I be charged customs and import charges? (3604 views)
  6. Can I have my item delivered to an alternative ... (3515 views)
  7. What are the Cashback Programmes when placing an order? ... (2925 views)
  8. Why can I see a PayPal payment transaction pending ... (2810 views)
  9. Will I be charged VAT? (2624 views)
  10. I have received my item and it is damaged. ... (2545 views)

Latest FAQs

  1. Discount Code Exclusions (2016-11-16 11:45)
  2. How can I pay for my order? (2016-11-16 11:43)
  3. When will I receive my refund? (2016-11-15 12:04)
  4. Can I have my item delivered to an alternative ... (2016-11-15 12:02)
  5. I have opted to pay using paypal but I ... (2016-11-15 12:00)